Family Support Coach

Roseville, Rocklin

Organizational Context:

 LEAF in Partnership with Parents In Training was created to provide an intensive trauma-responsive, love-based wraparound services program for at-risk adoptive families in California. Our mission is to reduce the parents’ stress while teaching them how to be therapeutically available to their children. In this manner, we engage the entire family unit in the healing process. We believe healing happens inside the home throughout the diverse network of hidden communication patterns in the various family relationships. In instances that children cannot remain in the house, we provide temporary therapeutic respite services to enable the family to develop a therapeutic, healing environment.


Job Summary:

 The Family Support Coach is responsible for providing support services to youth and their families by engaging directly with the family and establishing a strengths-based relationship. Family Support Coaches will work in the home for the purpose of implementing the Plan of Care that is family centered, community oriented, strengths-based, and highly individualized. 

The Family Support Coach will act as a supporting member of the Family Care Team to implement the Fear to Love approach with the child in service as identified according to the child’s identified needs. This position reports directly to the Trauma Support Specialist and Area Manager.


Key function, accountabilities, and related duties:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Works directly in-home with children in service
  • Implements the Fear to Love approach to support clients in managing their emotions and regulating stress
  • Reports daily notes at the end of each visit to recap all events that occurred, and any requested follow-up for members of the Family Care Team
  • Reports any significant events directly to Family Care Team.
  • Acts based on guidance and recommendations from Family Care Plan and Trauma Support Specialists to maintain an individualized approach in each home
  • Records mileage and other reimbursements needed for services provided to clients
  • Acts as a loving, nurturing figure or role model with each interaction
  • Coordinates safe, positive and productive activities to entertain children
  • Actively listens to each family member so that each person feels heard and validated
  • Supervises children at all times in order to maintain a safe environment
  • Ensures the personal needs of each child are met during each visit
  • Encourages and participate in playtime
  • Organizes and tidies the house and encourage child participation as needed
  • Performs general housework including vacuuming, cleaning bathrooms, dishes, doing wash, making beds, etc.
  • Helps children implement their daily routines and chores, while encouraging a feeling of pride in their work
  • Engages and communicates effectively with all agency employees, youth and their families/legal guardians, and all community partners.
  • Ability to assess and respond effectively to crisis situations
  • Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
  • Utilizes technology provided to perform the job efficiently and effectively.
  • Meets training requirements as established, including but not limited to, CPR-First Aid and crisis intervention
  • Other duties as assigned.


Knowledge, Skills, & Abilities

Experience and prior training working with children and adolescents with mental health, substance abuse, and co-existing diagnoses are preferred.

  • Ability to support the agency’s culture, growth, and success through communication, accountability, and positivity.
  • Ability to be clear headed and decisive based on the scope of the position.
  • Ability to work efficiently and effectively both individually and as part of a team.
  • Ability to appropriately accept feedback through the supervision process – thus displaying the willingness to learn, grow, and improve.
  • Effective oral and written communication skills
  • Well organized and adaptable
  • Effective conflict resolution skills
  • Possesses an engaging and enthusiastic personality.
  • Dedicated to the success of children and family teams.
  • Proof of valid driver’s license (Type C)
  • Access to reliable transportation
  • Proof of valid/current auto insurance
  • Copy of official state driving record
  • Three (3) employment references
  • Cleared criminal background check
  • Completion of California Mandated Reporter training course
  • Completion of California Sexual Harassment Prevention course
  • Completion of the California Abusive prevention training


Competencies required

  • Decision Making – Uses sound judgment to make timely and effective decisions.
  • Planning & Organizing – Coordinates and directs activities to help achieve business objectives.
  • Quality Focus – Strives to meet quality standards and produce quality work.
  • Teamwork – Collaborates with others to achieve goals.
  • Dependability – Performs work in a reliable, consistent, and timely manner.
  • Self-management – Demonstrates appropriate motivation, attitude, and self-control.
  • Managing Stress – Manages pressure without getting upset, moody, or anxious.
  • Positive Attitude – Displays a positive disposition towards work.


 Education & Experience

 High school diploma or equivalent.

  • Experience in social services and knowledge of community resources (preferred)
  • Bachelor’s degree in social work or other related discipline (preferred)
  • Experience in providing wraparound services (preferred)


Core Values

  • Love – Our organization and each of its members are guided by love, which we believe is the most important driving force in all that we do.
  • Responsibility – To take 100% ownership of our role in fulfilling the promise that we have made to our clients, our peers, and ourselves.
  • Integrity – Our actions adhere to the values of Love and Responsibility.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation.

  • Employee is regularly required to use hands; reach with hands and arms; and see, hear, and communicate with sufficient acuity to successfully perform all aspects of the job.
  • The employee may sit for extended periods of time
  • The ability to drive long distances.
  • Employee must be able to demonstrate manual dexterity, hand-eye coordination and perform simple grasping and fine manipulation.
  • A reasonable accommodation will be made as outlined by law. Reasonable accommodation is defined as any modification or adjustment to a job or the work environment that will enable a qualified applicant or employee with a disability to perform essential job functions.


The above statements reflect the general details considered necessary to decide the essential functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Job Type



High school diploma or equivalent.

Experience in social services and knowledge of community resources (preferred)

Bachelor’s degree in social work or other related discipline (preferred)

Experience in providing wraparound services (preferred)


Family Care Team

Job level


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